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Privacy policy


Privacy policy and Data protection

TRANSPORTES ELÉCTRICOS INTERURBANOS S.A. (From here on TEISA) respects and protects the privacy of personal data of its users and third parties, who access our platform. For us to guarantee the security and confidentiality of your data is a priority, we want you to be informed of all those aspects that may affect: PLEASE read this privacy policy before registering on our page, and if you have any questions, you will find us at the mail lopd@teisa-bus.com.


1.- BASIC INFORMATION ON THE PROCESSING OF YOUR DATA

Responsible for the treatment:

- TRANSPORTES ELÉCTRICOS INTERURBANOS SA (TEISA) 17007 GIRONA
- CIF A17000316

Purposes of treatment:

- Manage your registration as a user on the platform.
- Offer information about our services and related companies.

Bases that legitimize the treatment:

- Execution of the contract for the provision of services.
- Consent.
- Compliance with legal obligations.

Main recipients:

- TEISA and companies of the same business group and for the same purposes.

Rights:

- Access, rectification, cancellation, opposition and portability.
- Revocation of the consent given.

Origin:

- Facilities by its owner.
- Facilities for your navigation on our platform (internet).

International Data Transfers:

- They are not planned.

Delegate Data protection:

- Not bound by volume.


2.- EXTENSION BASIC INFORMATION OF THE RESPONSIBLE OF THE TREATMENT

TEISA is domiciled in GIRONA, Calle Sardinia nº16 with zip code 17007 and registered in the Mercantile Register of Girona, volume 574, folio 158, sheet GI-10984.
For any comment and / or incident regarding this privacy policy, you can contact our company by email lopd@teisa-bus.com or by calling 972.20.48.68 during business hours.

To know the cost of the call from a fixed / mobile network you should consult with your operator.


3.- CATEGORIES OF DATA THAT WE TREAT.

Therefore, when you register with TEISA, we will ask for and collect only those data that are necessary to meet the purposes of treatment and that are:

Identification data: Name and surname, email and postal address, and those that in each specific case are necessary for the provision of services.


4.- WITH WHAT PURPOSE DO WE TREAT YOUR DATA?

TEISA treats the data provided by you, to guarantee the correct management of the services provided, through our platform https://www.teisa-bus.com, and, our APP.

We also want to keep you informed at all times about our products and services, as long as you authorize us. We inform you that you can always withdraw your consent, by contacting us by email lopd@teisa-bus.com.


5.- RULES legitimadora THE TREATMENT OF YOUR DATA

For the registration and registration of the user within the TEISA platform, the legitimating basis is the consent of the interested party that is requested in each case.

For the submission of information of a commercial and / or promotional nature of our services or related companies, the legitimizing basis is the legitimate interest of the company to carry out these treatments, in accordance with current regulations.


6.- DESTINATORS OF THE DATA

TEISA does not communicate or transfer your data to third parties except:

- Companies that belong to the same business group.


7.- PERIOD OF CONSERVATION OF DATA

TEISA informs you that your personal data will be kept for the time strictly necessary, for the purposes of the treatment for which they have been provided, provided that the User has not revoked their consent and, in any case, following the minimization principle as a criterion of data contemplated in the applicable regulations.

Consequently, when its use is not necessary, personal data will be blocked, remaining only available to the competent authorities during the time and legal effects established in the applicable regulations. Once these periods have elapsed, they will be eliminated.


8.- RIGHTS THAT THEY ASSIST

To exercise your rights, you must contact the person responsible for the processing according to the information in point no. 1. It is a free procedure and must always be accompanied by a document proving your identity.


9.- WHAT SAFETY MEASURES implants FOR CARE OF THE DATA?

TEISA will treat the data at all times in an absolutely confidential manner and keeping the mandatory duty of secrecy regarding them, in accordance with the provisions of the implementing regulations, adopting the necessary technical and organizational measures to ensure the security of your data and avoid their alteration, loss, treatment or unauthorized access, taking into account the state of the technology, the nature of the stored data and the risks to which they are exposed. In particular, it will adopt the pertinent and obligatory measures established in the regulations of Protection of Personal Data, in particular:

- Staff duties and obligations
- Event registration
- Media and document management
- Access control
- Identification and authentication
- Backup and recovery

However, in other cases, TEISA will adopt the necessary and mandatory measures in accordance with local regulations. The documentation will be available at the request of the User or Client.

10.- CHANGES IN THE PRIVACY POLICY

TEISA reserves the right to modify this Privacy Policy, in order to adapt it to legislative developments that may be appropriate. In these cases, it will announce through its web page the changes introduced, with reasonable anticipation of its implementation.

Last update: May 15, 2018
© 2018 TEISA All rights reserved.


Use of the web

CONDITIONS OF USE OF THE SERVICE

Next TRANSPORTS ELECTRÒNICES INTERURBANS S.A., hereinafter TEISA, informs you about the general conditions of use of our services, but if you wish to extend this information, we are at your disposal at C / Sardenya, 16 17007 GIRONA, telephone 972.204.868.

1.-RULES FOR USE OF TRANSPORT BY ROAD

1.1.-Children under 4 accompanied by an adult will have the free ticket. This discount will only apply to a child accompanied by an adult.

1.2.-The stops during the trip are those officially established and are not modifiable nor replaceable by the user, reason why they will not be able to realize stops different from the preestablished ones or approved.

1.3.-The use of the safety belt is mandatory for those vehicles available to them, and the user is responsible for its use. In the case of people with reduced mobility, the use of the anchorage systems as well as the seat belt is mandatory, in case the user does not want to use them, the company reserves the right of admission and It is exempt from any responsibility if the user manipulates or misuses these systems.

1.4.-In order to streamline the service and following the instructions in article 6 of the Fee Decree, of the regulations of the Generalitat de Catalunya, the change of tickets with a value greater than 20 euros can not be guaranteed, in any intercity transport.

1.5.- Although it is not established in any regulations, the user who travels as a companion of an invisible person, will not have to pay the ticket

1.6.-Smoking is not allowed inside the vehicles or consumed food or beverages of any kind.

1.7.-The company reserves to make use of its right of admission to those users who consider that they do or can not make a correct use of their facilities (in which they include the transport vehicles), to An example title and with an exhaustive and non-exhaustive character, no drunk travelers, drug addicts, or weapons carriers or objects that can be used as such are not admitted.

1.8.- The company, in accordance with the provisions of the Law, does not allow the entry and / or use of its facilities (which include transport vehicles) to users who go barefoot, with the naked torso or without long or short trousers, such as wet swimsuits, or in any other way contrary to good customs and public order.

1.9.-The company informs the users that the entry into their facilities (which includes transport vehicles), packages or effects that are not allowed for their size, class, quantity or bad odors may affect other users of the service. The entry of luggage and / or packages with hazardous materials or dangerous objects is also not permitted.

1.10.-The company does not allow the entry of animals into vehicles, with the exception of the pigs for the blind. Only the entry of animals, inside the cellar of the vehicle and through the use of approved vehicles will be allowed.

1.11.-. Bicycles:

In accordance with Order TES / 376/2014, which refers to the regulations on the transport of bicycles. and according to what regulates article 8, the regulations to be followed by the TEISA company will be: URBAN TRANSPORTATION GIRONA, BANYOLES, TAV LINE OR VEHICLES WITHOUT WAREHOUSE - Only folding bicycles will be accepted and folded. It is not allowed to enter Girocleta type bicycles. - A maximum of 2 bicycles (folded) may be transported in the area designated by PMR (wheelchairs) - In the event that a person with a wheelchair wishes to go to the bus, and the space destined for PMR is busy For a bicycle, this one will have to get off the bus and wait for the next, since the wheelchairs have priority. - Only one bicycle will be accepted per person. - Travelers will not have to pay to ride a bicycle. INTERURBAN TRANSPORTATION - The bicycles will always be in the winery, they must have a correct cleaning state and in no case will they be accepted when they are dirty (mud, grease, ...). - The number of bicycles that can be admitted in each vehicle will be conditioned to the space available depending on the dimensions of the vehicle, for vehicles with more than 45 spaces, a maximum of 2 bicycles per coach has been set, It must provide room for the rest of the luggage. (The order indicates a maximum of 5 bicycles) - The passenger who carries a bicycle on board the vehicle will be responsible for the damages that it may cause to other passengers, their luggage and the same vehicle. - Only bicycles can be loaded at the stops where it can stop and make the stop with total security for both the users of the coach and those of the road. This means in those stops with a bus stop or within a town. VEHICLES OF 8, 16, 28, 35 places - A bicycle folded in the cellar space will only be allowed, reserving the rest for the luggage.

2.-TIMETABLE OF TRANSPORTATION

The company will provide users with sufficient time for the schedules for the provision of their services. It is possible that these schedules may experience variations and / or modifications for all-purpose reasons at the company's will, such as meteorology, traffic, public works, etc. The company assumes no liability whatsoever for the consequences that these delays and / or others of a different nature may cause to the user.

The company asks the users to arrive at the BUS bus stop sufficiently in advance to avoid delays in the management of the service.